| Service and Support - Frequently Asked Questions (FAQ) |
Questions
1. My language is not available in the GUI, can i add my own ?
Off course you can, edit the user.lng in the languages folder. The most important thing is to change &User this will activate the user create language en this text will be displayed in the languages menu. Don't change the values between [ ] only change the text after the = .sign. If you would like to share the language with the rest of the world and are willing to maintain the language file please be so kind to send me a copy of your language file. You can send it be email to software@wieldraaijer.nl
2. Can i do a remote schedule with JkDefragGUI ?
No JkDefragGUI doesn't support remote scheduling on another computer maybe this feature will be added in the future
3. My language files are damaged, what to do ?
Exit JkDefragGUI and delete all the files in the language folder, restart the program.
4. I use the built-in scheduler but when i restart JkDefragGUI the settings are restored, what is wrong ?
The settings on the scheduler tab are only used to schedule the defragmentation. It does not display the settings from the scheduled tasks. I you want to change the settings you will have to save the settings. You can save the settings by pressing the function key F3 or select menu settings and choose save settings
5. How can i use CCleaner instead of the built-in cleaner ?
Install CCleaner onto your computer and copy ccleaner.exe, ccleaner.ini (if available) and winapp.ini (if available) to the programs folder, this folder is a subfolder of the folder where JkDefragGUI is installed. An extra option is added to the options menu under the misc section called "Use CCleaner instead" When checked, CCleaner will be used instead of the built-in cleaner.
6. When JkDefrag is running, JkDefragGUI is running in the background. Is it possible to end JkDefragGUI ?
You can exit JkDefragGUI while JkDefrag is running, Right click the JkDefragGUI icon in the system tray and select exit (Left handed configuration must do the opposite).
7. Could you give me some other tips ?
8. I found a bug, what to do ?
Send an email to software@wieldraaijer.nl, report as much information as possible, Operating system, Language, Memory and all the other information. If an error message is displayed please attach it to the email. For those who do not know how to attach the message : Press <alt> and press <printscreen> holding the two keys at the same time, start paint which can be found in the startmenu - accessoires and press <ctrl> and <v> at the same time. Save the image and attach it to the email. For your system information you could also download SimpleSysInfo and choose the write info button, to save a text file with all the information of your computer and attach it also to the email (Please remove the line with your serial number information).
9. After using the wash function there is no harddisk space left, what's wrong ?
The wash function fills the harddisk with garbage and when there is no space left the garbage will be removed. Sometimes the file with garbage which is stored in the root of the harddisk cannot be removed. The file is called JkDefragGUI_Eraser.tmp and can be safely deleted from the harddisk. This problem can be caused by virusscanners, low system resources and even by an ordinary reboot (automatic updates for example) during the wash function.
10. Which files can be removed ?< FONT>
You can delete JKDefragGUI help files and the sound folder can be emptied.
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11. Pagedefrag is not available in the GUI what went wrong ?
When JkDefragGUI was started for the first time there was a question regarding downloading Pagedefrag. If no was selected Pagedefrag will not be downloaded and this question will not be asked again. To resolve this problem reset the GUI settings to default by selecting Options Tab, Button On Startup and select "Ask to download Pagedefrag again on startup" or you can edit JkDefragGUI.ini by changing PageDefragDownload=NO to PageDefragDownload=YES.
12. My language isn't detected but is available in JkDefragGUI, how is this possible ?< FONT>
Most likely your operating system is installed with a Multilanguage User Interface. The operating system language detected is the language of the original windows version probably english. For more information about MUI http://msdn.microsoft.com/en-us/goglobal/bb978454.aspx
13. Why can't i select Registry Omtimization on Windows 7 ?
NTRegOpt 1.1j and below can give an error when run on Windows 7. Lars Hederer is going to create a new version of NTRegOpt to prevent this error in the Feature. JkDefragGUI 1.09 checks the version of NTRegOpt, if a newer version is found Registry Optimization will be available again.< FONT>
© Emiel Wieldraaijer 2007-2011
Website : http://www.wieldraaijer.nl / Email : software@wieldraaijer.nl